¿Puedo pedir una factura de la compra de una entrada?
Si, enviando un correo electrónico a info@capitolgranvia.com y te indicarán los pasos a seguir.
FAQS
¿Cómo hago para comprar entradas de grupo?
Para el cine escriba un correo a info@capitolgranvia.com
Para Teatro si a la hora de comprar le redirige a la página web de SMEDIA tiene que contactar al correo grupos@gruposmedia.com, en el caso de que a la hora de comprar le redirija a la ticketera de Capitol tiene que contactar al correo ayuda@capitolgranvia.com
¿Cómo debo hacer el pago de mis entradas?
En cine puedes hacer la compra on line, pagando con tarjeta y en la taquilla puedes hacer el pago con efectivo o tarjeta.
En Teatro tanto en la taquilla como on line el pago debe hacerse con tarjeta.
¿Es necesario imprimir las entradas para acceder al recinto?
No, no es necesario tenerlas impresas. Puedes enseñarlas desde tu teléfono móvil.
¿Hay algún descuento disponible?
En cine los miércoles es el día del espectador, y las entradas cuestan 4,60€.
En Teatro no hay descuentos, salvo que en un momento determinado se active.
Tampoco tenemos descuentos para familias numerosas, estudiantes, o diversidad funcional.
¿Qué ocurre si vengo a ver a un protagonista o persona de reparto y no actúa ese día?
El reparto de los espectáculos puede sufrir modificaciones o sustituciones de última hora.
Additional information.
Capitol is not responsible for any extra expenses incurred by the spectator, such as lodging, transportation, among others.
Ticket resale.
Capitol is not responsible for duplicate or erroneous tickets purchased outside the official sales channels. We are also not responsible for any claims from them.
What time does the Theater box office open?
The schedule is from 15:30h to 22:30h. It may be subject to variations on specific days.
Can I access the show once it has started?
No, out of respect for the artists, under no circumstances.
From what age do minors pay?
Consult in the comments section of each event/show.
Can I access with pets?
Pets are not allowed on the premises, except for guide dogs.
Are the tickets nominative?
No, another person may attend.
Do amphitheaters have stairs?
Both amphitheaters (club on floor 1 and mirador on floor 2) have stairs inside them. To avoid them, it is recommended that you buy them in the stalls.
Where can I manage my tickets with functional diversity?
Contact us by phone at 915222229, from 3:30 p.m. onwards or by e-mail at produccion@capitolgranvia.com.
Until when can I buy my ticket for a show?
The box office is open at the beginning of the show.
Why didn't I receive my movie tickets in my email?
If so, please contact us directly at info@capitolgranvia.com y gerencia@capitolgranvia.com
Reduced visibility seats.
These seats usually have a lower price, since you can see the show, although they may be close to elements that take away visibility or make you uncomfortable. They may also be located on the sides or very close to the stage.
In case an event/show is cancelled, what happens to my tickets?
If there is a situation of cancellation of the event, we will contact you, (with the data obtained by registration, via email or phone). And we will process the refund of the full amount of the tickets.
Can I return the ticket and request the amount of the tickets?
We do not accept exchanges or refunds of tickets for any show programmed in our venue, Teatro Capitol. Therefore, this means that the full amount paid will not be refunded. Before making the payment of the tickets is indicated in the conditions of purchase.